I simply love my Edwin 2.0
Warranty support is on point. Unfortunately I had two items that I needed help with. One required a bolt that sheared to be replaced and Swardman jumped right in and offered to pay a machinist to replace the bolt. The second issue was for premature paint peeling. Swardman sent replacement part without question.
Reel Roller’s sharpening service is without a doubt the most convenient method of getting a sharpened reel. In the past I had to pay a pick up and delivery fee for my TruCut and the turn time was about a week. The service provided by Reel Roller met my expectations and more.
N. Charleston, SC
Lee and Reel rollers are top notch, Lee called me and helped me install my Swardman wall mounted cartridge stand.
Recently I placed an order with reel rollers and Lee noticed I asked for something I didn’t need. Instead of charging and shipping it he called and asked what it was that I wanted.
The Swardman has made my yard the talk of the hood!
SWARDMAN AND REEL ROLLERS = GREAT SERVICE GREAT PRODUCT!
Working with Reel Rollers is like working with your favorite cousin or uncle, and often like a brother. Lee and his team are the best in the business. Many in this profession have taken a holier than thou attitude toward customers. Not Lee! Even when I was way wrong with things I thought was wrong will my Swardman Edwin 2.0 mower, he didn’t get defensive and call me an idiot, in fact he gave me the benefit of the doubt until I realized I was way wrong and he was right. Not once did he say, you were wrong. He just listened and kept trying to help me figure things out. The only problem I have with RR’s is that they are in Georgia and I’m in Texas. I hope they move to DFW!