Reel Rollers Return Policy
You may return your purchase within 30 days of receipt for a refund of the purchase price, under the following guidelines:
- All merchandise (including all parts/ accessories) must be returned in original packaging and unused for a full return.
- Your refund will be issued to the original payment method within 10 business days of our receipt of the returned item. There will be a 5% restocking fee applied to all returns.
- All returns must be approved by a Reel Rollers employee. To obtain approval for a return please email us at firstname.lastname@example.org
- Return shipping charges are non-refundable and the customer is responsible for shipping the return merchandise to Reel Rollers at:
- Reel Rollers
2333 Peachtree Industrial Blvd.
Buford, GA 30518
- Reel Rollers
All of the items that are sold on www.ReelRollers.com come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, contact the manufacturer directly or visit the links below by product line:
Swardman Mowers, Parts, and Accessories: https://www.swardman.com/us/support/warranty-form/
Tru Cut Mowers and Parts: https://www.trucutmower.com/
Products Manufactured by Reel Rollers (Front Rollers, Backlap Adapters, SideKick, and Grass Topper) are warranted for two (2) years against defects in materials or workmanship when put to ordinary and normal consumer use; ninety (90) days for any other use. For the purposes of all the above warranties, “ordinary and normal consumer use” refers to noncommercial residential use and does not include misuse, accidents or damage due to inadequate maintenance. The 2-Year Limited Warranty is applicable only to the original owner. During the warranty period, warranty parts will be shipped by standard method at no charge to the warranty holder. Expedited shipping of warranty parts is the responsibility of the warranty holder.
The cancellation of an order must occur after the purchase has been made, and before the order has shipped. Customers are able to cancel their order prior to shipping, but may be subject to a 3% cancellation fee.