Revolution Warranty Support
We appreciate you as a loyal customer of Reel Rollers and supporting our customers is our number one goal. Although warranties are uncommon, we did want to make this process as seamless as possible to ensure you are up and mowing again quickly. To review the warranty on The Revolution 20 and 26 models, please click here.
Please complete and submit the information below.
Revolution Reel Mowers Warranty Information
Reel Rollers highly recommends that all customers review our support videos prior to purchasing as well as reference those when assembling
and adjusting your mower. Reel Rollers take no responsibility for product or incidental damage caused by loose or out-of-adjusted parts.
Assembly by customer is at their own risk and Reel Rollers cannot be liable for improper assembly causing damage to the mower or its
components. Any damage caused by improper assembly will not be covered by Reel Rollers. Parts and/ or repair cost resulting from improper
assembly will be incurred by customer.
One (1) Year Limited Warranty
The Revolution has been manufactured to high quality standards and free from manufacturing defects in material and workmanship for one
(1) year from the date of purchase when it is used under normal conditions and maintained according to the requirements outlined in the
Owner’s Manual. If the machine is used commercially the guarantee period is 90 days from the date of purchase. Warranty coverage is not
transferable and only applies to the original owner and the original product. This guarantee is in addition to and does not detract from the
contractual rights of the owner under statute or common law.
The warranty begins on the date of purchase and will not cover mowers purchased from unauthorized sources. To receive warranty benefits,
you must have your receipt as proof of purchase and verify the name & address and all other information submitted to make the purchase.
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, at Reel Rollers sole discretion, will be repaired or replaced up to one (1)
year from the original purchase date.
2. In the event a replacement unit is issued, Reel Rollers reserves the right to replace the unit with one of equal or greater value.
3. The engine warranty coverage is provided by the respective manufacturers and is subject to their specific requirements and conditions.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (including without limitation drum, tensioners, cables, and chains), which require regular
maintenance are all subject to intended use-related wear and are not covered under the warranty from normal wear. Replacement parts are
available for purchase at reelrollers.com
2. Any unit that has been tampered with or used for unintended purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance or damage due to mishandling.
4. Consequential and incidental damage or defects resulting from failure to follow instructions in the owner’s manual, misuse, neglect, and
abuse.
5. Damage due to improper tools or inadequate maintenance performed on the mower not authorized by Reel Rollers.
6. Damage resulting from adding non-standard equipment, parts, or technical modifications.
7. These defects include damage caused in the process of altering or repairing the product.
8. Products purchased used.
9. Shipping damages are not covered under warranty and customers must make a report on shipping damage here or contact our support
team within 7 days of receiving the item.
10. Inspection, service and adjustments to normal maintenance items such as cables, blades, drive chains, engagement levers, etc. are not
considered the responsibility of Reel Rollers under this warranty.
How to submit a warranty?
Please visit https://www.ReelRollers.com and click on the “Support” tab and then “Warranty” page. Our electronic warranty form can be completed
on our website, and we will follow up with you quickly to resolve any problems you have incurred. Please keep your receipt, proof of
purchase will be required in the event of a claim.